The final survey questionnaire of one page with seven questions was used for the collection of data for the report. It will identify the needs and customer service satisfaction in the region. The resulting databases will used to update and expand the users demand, experiences, usage, monthly subscription, satisfaction and loyalty to a certain telecommunication service provider.
Conclusion In conclusion, living in the world of highly competitive edge of technology, it is very subjective to measure which telecommunication service provider is the best.
The telecommunication services industry is dominated by multinational telecommunications companies that generate billions of U. The wireline — also known as fixed-line — services market includes the traditional fixed telephone landline and fixed broadband, a non-mobile high-speed internet connection.
The initial drafted questionnaire was pre-tested by involving colleagues to take part in the survey and soliciting feedbacks to ensure the clarity of the questions. All data collection activities conformed to a carefully and selective questionnaires for conducting users customer service satisfaction survey.
Survey methods included both telephone interviews to collect demographic information about their feedback and an informal casual handout of survey within people and colleagues that are around or close with the team members during a period of two weeks.
Respondent Profile Based on the demographic profile of a total of respondents to the survey, Figure 4. However, with the data collected shows a relative result on Starhub for being the most satisfied telecommunication service provider.
Percentage of Respondents by Service Provider 5. Service Provider Subscribed Figure 5. In Annex D, Table 5. It clearly shows that for the loyalty, the percentage of respondents drop as they get older and for satisfaction, the percentage of respondents increase as they get older.
Telecommunication Business Statistic Report Telecommunication Business Statistic Report This report presents the results from a group of people surveyed in Singapore and who had subscribed to a local three most popular Telecommunication Service Providers.
Wireless data is also a key market for telecommunication companies.
Due to varying update cycles, statistics can display more up-to-date data than referenced in the text. Mobile and wireless technologies have become more prevalent in the past 15 years. In earlier times, this may have involved the use of smoke signals, drums, semaphore, flags or heliograph. China Mobile, Vodafone, Deutsche Telekom are also amongst the leading telecom brands worldwide.
For the final survey questionnaire, see Annex A.
Satisfaction and Loyalty vary by Age. Based on the results of the pre-test; questions were then refined and finalized in consultation with Dr Tng Cheong Sing.
The largest percentage of Starhub subscribers Overall Satisfaction When the respondents were asked to rate their overall satisfaction for their service provider, the following is reported: Introduction According to Wikiversity: Percentage of Respondents by Age Group 5.
Loyalty vs Satisfaction vary by Age Table 5. Statista assumes no liability for the information given being complete or correct. The total spending on wireless data telecommunication worldwide is forecasted to reach nearly billion U.
Percentage of Respondents by Gender Figure 4.
Also in Annex E, Figure 5.Telecom and Internet reports by theme Convergence and emerging business models. - Broadband Networks and Open Access. - Machine-to-Machine Communications, Connecting Billions of Devices.
- Network Externality Premiums and International Telecommunication Traffic Exchange. This report provides a comprehensive overview of trends and developments in the Caribbean telecommunications market.
The report analyses the mobile, internet, broadband and cable TV sectors, including facts, figures and statistics. Telecommunication Business Statistic Report This report presents the results from a group of people surveyed in Singapore and who had subscribed to a local three most popular Telecommunication Service Providers.
The ITU ICT Facts and Figures features end estimates for key telecommunication/ICT indicators, including data on mobile-cellular subscriptions, Internet use, fixed- and mobile-broadband services, household ICT access, and more. Executive summary The report will have a close look on unethical business about telecommunication industry.
We know that a lot of times the rights of consumers are not protected. Because of the much unethical behaviour in the industry, consumers often faced the choices between interest and social morality. "Telecommunication is the transmission of signals over a distance for the purpose of communication.
In earlier times, this may have involved the use of smoke signals, drums, semaphore, flags or heliograph.Download